Customer service

Customer Service – Allora Mart

At Allora Mart, your satisfaction is our top priority. Our customer service team is always ready to assist you with any questions, concerns, or issues regarding your order.

⸻

How to Contact Us

For any inquiries related to:
• Orders
• Shipping & Delivery
• Returns & Refunds
• Product Questions
• Technical Issues

You can email us at:
shop@alloramart.com

We aim to respond within 24–48 business hours.

⸻

Order Support

If you need help with your order, please include the following in your email:
• Full Name
• Order Number
• Clear description of the issue
• Photos (if applicable)

This helps us resolve your issue faster.

⸻

Business Hours

Customer Support operates:
Monday – Saturday
10:00 AM – 7:00 PM (UAE Time)
Closed on Sundays and Public Holidays

⸻

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with clear photos of the issue. We will review and offer a resolution as quickly as possible.

⸻

Important Note

Allora Mart does not offer Cash on Delivery (COD). All payments are made securely online at checkout.

Thank you for shopping with Allora Mart. We truly appreciate your trust and support. 💖